Installation
A Guide To Our Install Process
the Proposal
Contact your Comfort Advisor to accept your proposal and indicate which option you are choosing.
A deposit of 50% is required or confirmation of financing. Pay online with ACH or credit card at www.neighborscomfort.com.
Once your deposit is received, your equipment will be ordered. The Sales Coordinator will call you with an install date. Please note: Geos and Boilers may have longer than normal lead times.
Checklist
Clear snow and ice from driveways and sidewalks. Pull weeds/mow around the outside unit.
Clear a path - make sure the installers have enough room to get equipment in/out of your home safely.
Keep the pets in a secure location. We don't want to lose track of any furry friends.
Checklist
Install
The Sales Coordinator will give you a window of arrival for the installers.
You don't need to be home during the install, but please be available for questions.
You will not be without heat/AC for long during the changeover.
Noise level will be minimal, some clanking, banging and rattling are to be expected.
We will coordinate with the city inspector (where applicable) to get your equipment inspected.
Neighbors will haul away and dispose of your old equipment.
Final payment is due the day of install
Payments not made within 10 days of the install will incur finance charges. Pay online at www.NeighborsComfort.com
A follow-up appointment will be scheduled with your Comfort Advisor to review your install.
Rebates are submitted after final payment is received.
Neighbors will: register your equipment, schedule inspectors, and dispose of your old equipment.
A technician will be scheduled to do a final tune-up on the new equipment. This may happen on install day or it will be scheduled for a later date.
Final payment is due within 10 days of the install. If you are financing, your funds must be secured before the project will start.
We will fill out and submit any rebates on your behalf, you just need to sign them. Rebates are submitted after final payment is made.
Your new equipment will be registered by Neighbors.
Warranties apply to the original purchaser. American Standard may transfer a portion of the warranty. To do so, please call 855-260-2975.
Yearly maintenance is strongly encouraged by the manufacturer to keep your warranty in good standing. Ask about our Comfort Club Program to enroll in yearly maintenance.
If your equipment qualifies for a tax credit, you will need to keep your invoice and the AHRI documents, both will be provided to you at your follow up with the salesman. Please note, we cannot guarantee tax credits or rebates, as those programs are run by outside organizations.
Please call our office at (515) 232-7787 if you have any questions.
Install